Delete your ICM Connect account

This page explains how to delete your ICM Connect account and the information we hold about you. ICM Connect is the app of Initiators Of Change Ministries.

Option 1: delete it yourself in the app

1. Open ICM Connect and sign in.
2. Open your Profile (from the More menu).
3. Scroll to the bottom and tap Delete my account.
4. Enter your password to confirm. Your account is deleted straight away.

Option 2: ask us to delete it

If you can no longer open the app, email [email protected] with the subject “Delete my ICM Connect account”. Please write the full name, phone number and email address you registered with, so we can find and confirm your account. We will reply and complete the deletion within 21 days.

What is deleted

• Your sign-in (username, email and password).
• Your membership record: contact details, date of birth, emergency contacts, family links and profile photo.
• Your messages with the church and your notifications.
• Your phone’s notification token, so the app stops sending to that phone.

What may be kept

• Past attendance records (your name and the date you attended) may be kept without a link to an account, so the church’s attendance history stays accurate. Ask us if you want these removed too.
• Records we must keep by law, such as payment and giving records for accounting. These are kept only for as long as the law requires.

Church staff accounts cannot be deleted from the app. Please contact the church office. See also our Privacy Policy.