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Privacy Policy

Last updated: 21 October 2026

Initiators Of Change Ministries (ICM) (“we”, “us”) respects your privacy. This policy explains what personal information we collect through initiatorsofchange.org, how we use it, and the choices you have. We handle personal information in line with Ghana’s Data Protection Act, 2012 (Act 843).

Information we collect

Information you give us:

  • Shop orders: your first and last name, email address and phone number, plus the items you buy.
  • Forms: your name, contact details and message when you use our contact, prayer request, subscription or newsletter forms.
  • Comments: your name, email address and comment if you comment on a post.
  • Partnership form: our partnership form is hosted by Google Forms, so what you enter there is also handled under Google’s privacy policy.

Information collected automatically:

  • Basic technical data such as your IP address, browser type, device and the pages you visit.
  • Cookies (see below).

Prayer requests

We treat prayer requests with care and confidentiality. They are read only by our pastoral and prayer team and are never published or shared outside the ministry without your permission.

How we use your information

  • To process your orders, deliver your downloads and send order emails.
  • To answer your messages and pray for your requests.
  • To send you ministry news and updates, only if you signed up. You can unsubscribe at any time using the link in any email.
  • To keep the website secure, prevent spam and fraud, and understand how the site is used so we can improve it.

We do not sell or rent your personal information to anyone.

Payments

Card and mobile money payments are handled securely by Paystack. We never see or store your full card details. Paystack processes your payment under its own privacy policy.

ICM Connect mobile app

This section applies to the ICM Connect app (Android and iPhone) and to the member area of our website. The app is for members, guests and friends of Initiators Of Change Ministries. The rest of this policy applies as well.

What the app collects and why:

  • Your account and membership details: your name, email, phone number and password, and what you enter in the membership form, such as date of birth, gender, branch, emergency contacts, family links and a profile photo. We use them to run your membership and to contact you.
  • Attendance: when you check in to a service (by scanning the church QR code or tapping “I’m in church”), and any reason you give for missing a service. Church leaders use it to care for members.
  • Location: only at the moment you check in using “I’m in church”, to confirm you are at the church. We do not track you in the background and we do not keep your exact coordinates. We keep only how far from the church you were (for example “35 m away”).
  • Camera and photos: to scan the check-in QR code and to add a profile photo or other photos you choose to upload. The app only uses the camera while you are using these features.
  • Notifications: a push-notification token for your phone, so we can send service reminders, study alerts and messages. You can turn notifications off in your phone settings.
  • Messages, prayer requests and Bible study: messages you send to the church, prayer requests and testimonies, and your answers and results in Bible study quizzes and exams.
  • Giving: when you give through the app, payment is handled by Paystack. We record the amount and purpose of your gift, not your card or mobile money details.
  • Phone identifier for check-in: a random code created by the app, used only to stop one phone being used to check in several people.
  • App usage and crash reports: we use Google Firebase (Analytics and Crashlytics) to see which parts of the app are used and to fix crashes. This includes technical information such as device model, app version and an anonymous app identifier.
  • Fingerprint or face unlock (optional): if you turn on app lock, your phone checks your fingerprint or face. We never receive or store that biometric data.

Who sees it: your membership and attendance details are visible only to church leaders and staff who have been given access, according to their role. We do not sell your information and we do not use it for advertising. We share data only with the services that run the app: our web host, Google Firebase (notifications, usage statistics and crash reports) and Paystack (payments).

Security: the app talks to our servers over an encrypted (HTTPS) connection, and your sign-in is stored in your phone’s secure storage.

Deleting your account: you can delete your account yourself in the app (Profile, then “Delete my account”), or ask us on the page initiatorsofchange.org/delete-account. We then delete your sign-in, membership record and photo, your messages and notifications, and your phone’s notification token. Basic attendance records (your name and the date you attended) may be kept without a link to an account, so that the church’s attendance history stays accurate. If you want those removed too, tell us and we will remove them where the law allows. Church staff accounts must be closed by the church office.

Children: the app is not meant for children under 13. Younger family members are added to a family record by a parent or guardian, who is responsible for their information.

Cookies

Our website uses cookies, which are small files stored in your browser. They:

  • Keep your shopping cart and account working (WooCommerce).
  • Help us see how visitors use the site through Google Analytics (via Google Site Kit).
  • May be set by embedded content such as YouTube videos, which behave as if you visited YouTube directly.

You can block or delete cookies in your browser settings, but parts of the site (like the cart) may stop working.

Services we share data with

We share only what is needed with trusted services that help us run the site:

  • Paystack (payments)
  • Google Analytics (visitor statistics)
  • Our email service for newsletters and order emails
  • Our web host, which stores the website and its data

We may also disclose information if the law requires it.

How long we keep it

  • Order records are kept for as long as needed for accounting and legal purposes.
  • Form messages and prayer requests are kept only as long as needed to respond.
  • Newsletter details are kept until you unsubscribe.

Your rights

You may ask us to:

  • Tell you what personal information we hold about you and give you a copy.
  • Correct information that is wrong.
  • Delete your information, where we are not required to keep it.
  • Stop sending you marketing messages.

To make a request, email [email protected]. We will respond within 21 days.

Children

Our website is meant for adults and families. We do not knowingly collect personal information online from children under 18 without a parent or guardian’s consent. If you believe a child has sent us their details, contact us and we will delete them.

Security

We use HTTPS encryption and reasonable safeguards to protect your information. No website can be 100% secure, so please contact us straight away if you think your information has been misused.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

  • Email: [email protected]
  • Phone / WhatsApp: +233 (24) 541 2101 / +233 (50) 675 3944
  • Address: Abavana Junction Down, Maamobi Poly Clinic Road, Accra, Ghana (GPS: GA-022-2613)